Disbursements

Where’s My Payment?

USAC processes universal service fund (USF) disbursement payments according to the schedule on our disbursements page.

Please provide the following information when requesting payment status from USAC:

• Service Provider Identification Number (SPIN)
• Date payment was sent to disbursements by the support mechanism
• Amount of payment

Researching a Payment

Please refer to the schedule to determine the schedule of the payment you are researching. When researching the status of a payment please refer to the process below.

1. Invoice or required form submitted to USAC
2. Data is entered into systems
3. Data is reviewed and validated by the program
4. Support is approved by the program
5. Approved payment amount sent to USAC Financial Operations
6. Review and adjustment for program recoveries and/or Red Light delinquency
7. Final payment file is authorized and sent to USAC bank for ACH transmission
8. Payment sent to provider bank account

Steps 1-4 above are performed by the specific program that authorizes the payment. Please refer to the Contact Us section to determine the contact information for the program for information about disbursements not yet sent for Financial Operations for approval. Note that each program can provide a payment approval date, also commonly referred to as a “Sent to USAC” date. Once you have obtained this date, as well as the amount, you can contact Customer Operations by submitting a request online, or by contacting us at (888) 641-8722. Our Customer Analysts can then research the payment due to the provider.