Before You're Done

Service Delivery

To be eligible for program support, eligible services must be received during a specific period of time related to the particular funding year for which discounts are requested. Recurring services must be delivered during the relevant funding year (July 1 through June 30).

In general, non-recurring services must be delivered and installed between July 1 of the relevant funding year and September 30, following the June 30 close of that funding year (i.e., 15 months after the beginning of the funding year). However, certain recipients have received or may receive extensions of the deadline for delivery and installation of non-recurring services. Such extensions can occur for various reasons, including:

• A Funding Commitment Decision Letter (FCDL) is issued by USAC on or after March 1 of the funding year for which support is authorized.
• Operational SPIN changes or service substitutions are approved by USAC on or after March 1 of the funding year.
• The applicant or service provider requested an extension because the service provider was unable to complete delivery and installation for reasons beyond the service provider's control.
• The applicant or service provider requested an extension because the service provider has been unwilling to complete delivery and installation after USAC withheld payment for those services on a properly-submitted invoice for more than 60 days after submission of the invoice.

USAC will automatically extend the service delivery deadline in situations where criteria (1) or (2) are met. Recipients of non-recurring services that wish to satisfy criterion (3) must submit documentation to USAC on or before the September 30 following the close of the funding year. A recipient of service that meets criterion (4) must certify to USAC on or before the September 30 following the close of the funding year that its service provider was unwilling to deliver or install non-recurring services before the expiration of the deadline after USAC had withheld payment for those services on a properly-submitted invoice for more than 60 days after the submission of the invoice.

Service Delivery Deadline Extensions

USAC updates the FRN Extension Table after a service delivery deadline extension request has been successfully processed. The extended deadline will appear in the center column of the search results.

If you believe that the deadlines listed for one or more of the FRNs are incorrect or that one or more FRNs should appear on the table but are missing, applicants should file a service delivery deadline extension request.  Send a letter to USAC detailing the request and including the following information:

• Contact person name
• Contact information (including email address)
• FCC Form 471 Application Number
• Funding Request Number (FRN)
• Service provider name
• Service Provider Identification Number (SPIN)
• Reason for service delivery deadline extension request
• Documentation or certification required (re: criterion 3 or criterion 4)

Requests may be filed electronically by email or by fax. Requests submitted by email will be considered filed on a business day if they are received by USAC at any time up to 12:00 AM (midnight) ET. Requests received after that time will be considered received on the next business day. Similarly, fax transmissions will be considered filed on a business day if the complete transmission is received by any time up to 12:00 AM (midnight) ET.

To submit a request using Submit a Question, choose “Invoice Implementation Extension Request” from the Topic Inquiry menu and “I would like to request an extension of time to implement services” from the Specific Inquiry menu. You can either type your request in the freeform text box or indicate that you would like to submit an attachment containing your request. USAC will automatically reply to incoming emails to confirm receipt.

Requests filed by fax must be faxed to (973) 599-6526. The fax transmission should include a cover sheet listing contact name, phone number, and, if available, an email address.

Requests may also be filed by mail or other carrier. Send your letter to the following address:
Service Delivery Deadline Extension Request
Schools and Libraries - Correspondence Unit
30 Lanidex Plaza West
PO Box 685
Parsippany, NJ 07054-0685