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Agenda For May 5, 2004
Service Provider Call

A.

FUNDING COMMITMENTS

A reminder that service providers can view funding commitments online.

  • FY2002
  • FY2003
  • FY2004

B.

ONLINE INTERNAL CONNECTIONS DATABASE

C.

INVOICING ISSUES
D.

SERVICE PROVIDER TRAINING

E.

YSLETA REFILES

F.

OTHER

G.

GENERAL QUESTIONS AND ANSWERS RECEIVED BY E-MAIL

Q.

When a service certification form is required, can the form be faxed to SLD Invoicing from the service provider or does the form need to be faxed directly to SLD Invoicing by the applicant?

I have run into instances where I have confirmed that the service certification form was completed and faxed to the SLD Invoicing department only to have it misplaced. I then have to go back to the applicant to have them fill out the form and refax it to SLD Invoicing. I have found it useful to have the applicant fax the completed form to the Service Provider who can then forward it on to SLD Invoicing as many times as needed. Is this acceptable? Kathryn LeMair, Novell

REMINDER: THE NEXT SERVICE PROVIDER CONFERENCE CALL WILL BE JUNE 2, 2004. PLEASE E-MAIL YOUR QUESTIONS FOR THE SERVICE PROVIDER CALL TO THE CUSTOMER SERVICE BUREAU BY COB ON FRIDAY MAY 28, 2004. PLEASE REMEMBER TO WRITE, “QUESTION FOR SERVICE PROVIDER CALL” IN THE SUBJECT LINE SO THAT YOUR QUESTION IS ROUTED CORRECTLY. ALSO, PLEASE WATCH THE SLD WEBSITE FOR ANY PROGRAM UPDATES.

Content Last Modified: May 4, 2004