Sevice Provider Conference Call - Wednesday, December 17, 2003 at 3:00pm

• Conference Call Agenda
• Conference Call Minutes

(1)

Please remember that the objective of the service provider call is to bring new information and developments to the service provider community and to address questions from the service provider community that relate to all service providers.

(2)

The call will begin promptly at the scheduled time and not exceed one-hour duration. Callers who join late should review the minutes for information that they may have missed.

(3)

Please introduce yourself and identify your company before asking a question. The content of the questions should relate to and be of benefit to all service providers.

(4)

In order to provide more complete answers, please e-mail any questions to service provider email no later than COB on the Friday before the service provider call. Only questions received on a timely basis will be addressed on the call. SLD will endeavor to have the minutes posted from the last service provider call one week before the next call.

(5)

The agenda will be posted two days before the service provider call (by COB on Monday). This agenda will include questions that have been received by the serviceprovider e-mail box by COB on the Friday prior to the call.

(6)

Please formulate your questions in a clear and succinct manner.

(7)

Please use the following identifier in the subject line: QUESTION FOR SERVICE PROVIDER CALL.

(8)

If you have a specific question relating to your participation in the program, then please send a detailed e-mail message to service provider email and identify the issue in the subject line.

(9)

Please be courteous to others on the phone; try to listen to questions as they may be relevant to you at some point.

(10)

Please avoid side conversations, which can be picked up by your phone's microphone.

(11)

Please let Cynthia know if you have trouble with the connection, so she can try to reach the operator.