[Conference Call Minutes]

Agenda for the Conference Call Scheduled for Wednesday, September 5, 2001 at 1pm, EDT.

Remember: Emails for Ellen Wolfhagen should be addressed to: serviceprovider@universalservice.org

The call in number is: (847) 413-2931
Pass code: 1390177

IF YOU HAVE MUSIC ON HOLD, PLEASE DO NOT PUT THE CONFERENCE CALL ON HOLD. ALSO IF YOU HAVE CALL WAITING, PLEASE CHECK TO BE SURE THE FIRST CALL IS NOT LEFT WITH MUSIC.

Agenda

• Updates
  • Year 4 - Wave 4
• SP Training Workshop
• USAC Billings & Disbursements
  • Call Center Hours
• Questions and Answers

Conference Call Etiquette

(1) Please use your mute button if you are not asking a question on the call; with the large number of call-ins this should cut down on the background interference noise.
(2) If you don't have a mute button, hit *6 which acts as a mute.
(3) Please be sure to mute your phone in one of the above ways if you are using a cell phone.
(4) If you have music on hold, please do NOT put the conference call on hold.
(5) Please be courteous to others on the phone; try to listen to questions as they may be relevant to you at some point.
(6) Please avoid side conversations, which can be picked up by your phone's microphone.
(7) Please let Ellen know if you have trouble with the connection, so she can try to reach the operator.

Thanks again for all you do for to make the E-rate available!