Low Income
About Low Income:
- Overview of the Program
- Overview of the Process
- Site Visits
- Understanding Audits
- Filing Appeals
- Training Events
Low Income Tools:
Tips and Best Practices
Below are some Tips and Best Practices that USAC has found to be helpful for eligible telecommunications carriers (ETCs) claiming support from the Universal Service Fund (USF) and customers receiving Lifeline, Link Up, and Toll Limitation Support (TLS).
Low Income Training Sessions:
To better serve both ETCs and Lifeline, Link Up, and Toll Limitation Support consumers, USAC has begun targeted outreach to states with low Lifeline participation rates. Each training is composed of USAC Low Income staff, state public utilities commission staff, representatives from ETCs, social service and community agency employees, and other stakeholders. To receive more information, request an outreach training session in your state, or for training login information please e-mail USAC. The training sessions include a discussion of:
- USAC's role in administering Lifeline and Link Up
- Consumer Eligibility
- Verification and Certification Procedures
- Advertising Guidelines
- Your questions and comments about the Low Income Program
2007 Low Income Training Sessions
ALABAMA (09/05/07) – 2:00PM
For more information, see the Alabama training session PowerPoint presentation [PPT, 3.0MB]
LOUISIANA (09/19/07) – 2:00PM
For more information, see the Louisiana training session PowerPoint presentation –PPT, 2.5MB]
TENNESSEE (09/12/07) – 2:00PM
For more information, see the Tennessee training session PowerPoint presentation [PPT, 2.5MB]
2006 Low Income Training Sessions
ARKANSAS
For more information, see the Arkansas training session PowerPoint presentation [PPT, 2.4MB].
MISSOURI
For More information, see the Missouri training session PowerPoint presentation [PPT, 2.4MB].
WEST VIRGINIA
For more information, see the West Virginia training session Power Point presentation [PPT, 2.4MB].
For a recording of the presentation, see the West Virginia Low Income Training Session Web-Ex recording and click on "Recorded Sessions."
Applying for Lifeline, Link Up, and Toll Limitation Service
Low Income consumers wishing to apply for the Lifeline, Link Up, and Toll Limitation Service should contact their phone company directly. The role of USAC is to administer the Universal Service Fund for the Federal Communications Commission. USAC reimburses phone companies for providing the Lifeline discount to their customers. USAC is not a phone company and does not handle the application process or qualification procedures for the Lifeline program.
To see if your phone company offers the Lifeline, Link Up, and Toll Limitation Service discounts check www.lifelinesupport.org or call your phone company directly.
