Lifeline

Lifeline National Verifier

Migration and Reverification

Webinar Recording: Reverification Process

Reverification is the one-time process to confirm that existing Lifeline subscribers meet the National Verifier’s eligibility standards. When the National Verifier launches in a state, USAC will run all existing NLAD subscriber records through the National Verifier. If the National Verifier cannot confirm the subscriber’s eligibility using an automated data source, service providers must provide proof of the subscriber’s eligibility to the National Verifier.

Reverification for the initial group of states will begin in December 2017. The reverification process will serve as 2018 recertification for certain consumers.

On this page: Migration and Reverification Process, Timeline for Initial States, Reverification Reports, Election Option, Other Preparations, Providing Documents to USAC, Recertification

Reverification Groups

Subscribers in the initial launch states will be reverified in four groups:

  • Group 1: Subscribers enrolled 7/1/17 to the beginning of the soft launch
  • Group 2: Subscribers with January – June anniversary dates, enrolled any year
  • Group 3: Subscribers with July – December anniversary dates, enrolled prior to 2017
  • Group 4: Subscribers enrolled through the legacy process during the soft launch

Subscribers enrolled during the soft launch: During the soft launch period, service providers have the option to conduct eligibility checks through either the National Verifier or their legacy process. Subscribers who are enrolled using a legacy process will be reverified at the time of the hard launch on March 13 (this is reverification group 4). Subscribers who are enrolled using the National Verifier's process during the soft launch will not be reverified.

Update 10/18/17: Groups 1 and 2 were switched.

Process

The migration and reverification process will include:

  • Automated eligibility check
    • Each customer will be checked against the available eligibility databases, third-party identity verification (TPIV), the USPS's Address Matching Service (AMS), and for duplicates
    • USAC will provide the results of the automated check to service providers as the "Subscriber Reverification Status" report in NLAD (updated daily at midnight) and will notify service providers via email when checks for each group are complete
  • If a customer cannot be verified automatically:
    • Subscribers can provide eligibility documents to retain their Lifeline-supported service
    • For customers who joined Lifeline in July 2017 or later (Groups 1 and 4):
      Service providers must provide (1) existing certification/application forms, (2) existing eligibility documentation, and (3) existing documents that were used to resolve TPIV/AMS/duplicate disputes (if applicable). If the National Verifier does not accept the documentation provided, the service provider can contact the subscriber to request new acceptable documentation.
    • For customers who joined Lifeline before July 2017 (Groups 2 and 3):
      Service providers must contact the subscriber (follow Section 54.405(e) of the Lifeline Program rules) to collect (1) new NV certification/application forms, (2) new proof of eligibility, and (3) provide existing documents that were used to resolve AMS/TPIV/duplicate disputes (optional: collect new dispute documentation)
    • Service providers have the option to elect USAC to conduct subscriber documentation collection on their behalf
  • If USAC cannot verify a customer's eligibility through these methods, the customer will be de-enrolled.
    • USAC will provide the list of subscribers who will be de-enrolled via the "Subscriber reverification de-enroll report" in NLAD
    • USAC will de-enroll the subscribers from NLAD automatically

Timeline for Initial States

USAC will begin automated database checks during the soft launch for subscribers in the initial launch states. USAC will provide results to service providers via the "Subscriber Reverification Status" report in NLAD as the batches are completed.

The full reverification timeline will be announced shortly.

Reverification Reports

Reports about the National Verifier's reverification process will be available via NLAD:

"Subscriber Reverification Status" report
  • This report will be available daily in NLAD (updated at midnight)
  • Indicates which subscribers need documentation to resolve errors, and which errors need to be resolved
  • Shows if submitted documentation was accepted or failed
  • One report per SAC; shows subscribers in all four groups
"Subscriber Reverification De-Enroll" report
  • Indicates which subscribers failed the reverification process and will be de-enrolled from NLAD
  • One report per SAC
  • Updated once per group

Election Option

The window to elect USAC for reverification is closed. If you did not elect USAC to complete reverification on your company's behalf, you will need to complete your own document collection process.

Acceptable Documentation

Service providers will be required to obtain proof of current eligibility for customers whose eligibility documentation was obtained before July 2017.

USAC will ask service providers for existing eligibility documentation for customers who joined Lifeline in July 2017 or later. Learn more on the Acceptable Eligibility Documentation for the National Verifier page or reference the Acceptable Documentation Guidelines.

Other Preparation

USAC recommends taking these additional steps to prepare for consumer migration and reverification:

  • Complete all Benefit Qualifying Person (BQP) fields in NLAD for existing records. In the past, NLAD only required a BQP last name, however, the National Verifier's automated database check requires all BQP fields to be complete.
  • Organize IEH forms and documents previously used to resolve TPIV and AMS disputes.
  • Organize eligibility documents for enrollees since July 1, 2017, since that documentation will be acceptable for the National Verifier.

Providing Documentation to USAC

USAC will not begin accepting documentation until the automated checks are complete.

After the automated checks are complete, service providers can provide subscribers' documentation to USAC in the following ways:

  • Mail paper documents
  • Mail password-encrypted CD or flash drive
  • Upload password-encrypted SFTP file

Each file will need to relate to an individual subscriber, although a subscriber may have multiple files (one file may be their eligibility document and another may be their TPIV document). Each filename will need to begin with the subscriber's NLAD application ID. Mailed-in paper documents will each need to be labeled with the subscriber's NLAD application ID.

Providing documentation to USAC does not relieve service providers of their recordkeeping obligations for existing subscribers. Service providers must retain all documents related to subscribers who enrolled in Lifeline between February 2016 and March 2018.

When the National Verifier launches in a state, service providers will not be required to keep eligibility documentation for new federal Lifeline enrollments. Service providers should continue following applicable state recordkeeping requirements.

Recertification with the Migration Process

The reverification process will serve as 2018 recertification for consumers in the initial launch states who have anniversary dates in January through June. The National Verifier will perform 2018 recertification for all consumers in the initial launch states with anniversary dates in July through December.

Service providers should conduct recertification for subscribers in the initial launch states who have anniversary dates through December 2017. If service providers in initial launch states begin January recertification (the 60-day response window is initiated), they must finish it, including de-enrolling subscribers who fail recertification.

The migration and reverification process will not reset a subscriber's anniversary date, and future recertification timing will be based on the subscriber's anniversary date.