About Low Income:

• Overview of the Program
• Overview of the Process
• Site Visits
• Understanding Audits
• Filing Appeals
• Training Events

Low Income Tools:

• Latest News
• Calendar/Reminders
• Required Forms
• Disbursement Data
• Rules and Orders
• Tips and Best Practices
• Frequently Asked Questions
• Program Compliance - Whistleblower Hotline
• Submitting A Complaint

Step 5: Consumer Outreach Letters

Eligible telecommunications carriers (ETCs) can use USAC's Consumer Outreach Letters to contact eligible low-income households.

ETCs can use a USAC Consumer Outreach Letter as a bill insert or as part of a general mailing to reach low-income households within their community.

USAC requests that all companies using the letter customize it by inserting the company's specific contact information in the highlighted fields and amending the eligibility criteria, if appropriate. Please do not list USAC's telephone number as the contact number since USAC cannot provide customers with applications or enroll them to receive lifeline benefits.

• Consumer Outreach Letter for companies serving in federal default states or states that use the federal eligibility criteria [MS Word, 75 KB]
• Consumer Outreach Letter for companies serving in states with independent eligibility criteria [MS Word, 82 KB]
• Consumer Outreach Letter for companies serving in federal default states or states that use the federal eligibility criteria -(Spanish Version)] [MS Word, 37 KB]