About Low Income:

• Overview of the Program
• Overview of the Process
• Site Visits
• Understanding Audits
• Filing Appeals
• Training Events

Low Income Tools:

• Latest News
• Calendar/Reminders
• Required Forms
• Disbursement Data
• Rules and Orders
• Tips and Best Practices
• Frequently Asked Questions
• Program Compliance - Whistleblower Hotline
• Submitting A Complaint

Step 1: Link Up Support

The Link Up program reduces the cost of initiating new telephone service.

Link Up

The Link Up program reduces eligible low-income consumers' charges for initiating telephone service by one-half of the telephone company's charge, or $30, whichever is less.

Tribal Link Up

For subscribers residing on tribal lands, the discount is up to $70 or 100% of the charges between $60 and $130, in addition to the $30 available to non-tribal subscribers.

Deferred Payment

The Link Up program also offers a deferred payment plan for charges assessed for starting service, for which eligible subscribers do not have to pay interest. Eligible subscribers are relieved of the requirement to pay interest charges of up to $200 for a period not to exceed one year.

The following restrictions apply to the Link Up program:

• A consumer may not receive more than one Link Up discount at the same address.
• The Link Up discount cannot be applied to charges for facilities or equipment that fall on the customer side of demarcation point (e.g., telephone, wiring inside the home, etc.).
• The Link Up discount cannot be used to offset the cost of a wireless handset.