About Low Income:

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• Overview of the Process
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• Required Forms
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• Rules and Orders
• Tips and Best Practices
• Frequently Asked Questions
• Program Compliance - Whistleblower Hotline
• Submitting A Complaint

Apply for Lifeline and Link Up Program Support

How do I apply for Lifeline & Link Up in my state?

AK – AL – AR – AS – AZ – CA – CO – CT – DC – DE – FL – GA – GU – HI – IA – ID – IL – IN – KS – KY – LA – MA – MD – ME – MI – MO – MN – MP – MS – MT – NC – ND – NE – NH – NJ – NM – NV – NY – OH – OK – OR – PA – PR – RI – SC – SD – TN – TX – UT – VA – VI – VT – WA – WI – WV – WY

The application process for Lifeline and Link Up varies by state.  In some states, consumers apply for Lifeline by contacting their local telephone company directly.  In other states, consumers must apply through a designated state agency or third party administrator.

For information on how to apply for Lifeline and Link Up or to find out if your state has an application or brochure available on-line select your state from the list above.  For contact information for a specific company, consumers can visit USAC's low-income consumer website www.lifelinesupport.org.

Alabama

To apply call your local telephone company.
Brochure

Alaska                  

To apply call your local telephone company.
Alaska Lifeline Application
Brochure

American Samoa

To apply call your local telephone company.

Arizona      

To apply call your local telephone company.

Arkansas    

To apply call your local telephone company.
Questions: Arkansas Department of Human Services – 800-482-8988
Arkansas Link Up Application

California   

To apply call your local telephone company.
Questions: California Lifeline Program – 877-858-7463
Brochure (English)
Brochure (Spanish)

Colorado

To apply call your local telephone company.
Questions: Colorado Department of Human Services – 800-782-0721

Connecticut

To apply call your local telephone company.

Delaware

To apply call your local telephone company.
Questions: Delaware Help Line – 800-464-4357

District of Columbia

To apply call the District Department of the Environment's Energy Division – 202-673-6750 or the District Public Service Commission - 202-626-5120.
District of Columbia Lifeline Application

Florida

To apply based on program participation call your local telephone company or to apply based on total household income call the Florida Office of Public Counsel – 800-540-7039.
Florida Lifeline Application (English)
Florida Lifeline Application (Spanish)
Florida Lifeline Application (Creole)
Brochure (English)
Brochure (Spanish)
Brochure (Creole)

Georgia

To apply call your local telephone company.

Guam

To apply call your local telephone company.

Hawaii

To apply call your local telephone company.
Questions: Hawaii Department of Commerce and Consumer Affairs – 800-468-4644

Idaho

To apply call your local Community Action Agency – 877-375-7382 or the Idaho Department of Health & Welfare Regional Office - 800-926-2588
Idaho Lifeline Application        

Illinois

To apply call your local telephone company.
Brochure (English)
Brochure (Spanish)

Indiana

To apply call your local telephone company.
Indiana Lifeline Application (English)
Indiana Lifeline Application (Spanish)
Brochure (English)

Iowa

To apply call your local telephone company.
Iowa Lifeline Application
Brochure

Kansas

To apply call your local telephone company.
Brochure

Kentucky

To apply call your local telephone company.
Brochure

Louisiana

To apply call your local telephone company.

Maine

To apply call your local telephone company.

Maryland

To apply call your local telephone company.
Questions: Maryland Office of People's Counsel – 800-207-4055

Massachusetts

To apply call your local telephone company.
Questions: Department of Telecommunications and Cable – 800-392-6066

Michigan

To apply call your local telephone company.
Brochure

Minnesota

To apply call your local telephone company.
Minnesota Lifeline Application

Mississippi

To apply call your local telephone company.

Missouri

To apply call your local telephone company.
Missouri Lifeline Application

Montana

To apply call your local telephone company.
Montana Lifeline Application

Nebraska

To apply call the Nebraska Telephone Assistance Program – 800-526-0017
Nebraska Lifeline Application (English)
Nebraska Lifeline Application (Spanish)

Nevada

To apply call your local telephone company.

New Hampshire

To apply call your local telephone company.

New Jersey

To apply call your local telephone company or call NJ Shares – 888 337-3339

New Mexico

To apply call your local telephone company.

New York

To apply call your local telephone company.
New York Lifeline Application
Brochure

North Carolina

To apply call your services case worker directly.
Brochure (English / Spanish)

North Dakota

To apply call your local telephone company.
Brochure
Brochure (Enhanced Tribal Lifeline)

Northern Mariana Islands

To apply call your local telephone company.

Ohio

To apply call your local telephone company.
Brochure

Oklahoma

To apply call your local telephone company.
Oklahoma Lifeline Application
Oklahoma Enhanced Tribal Lifeline Application
Brochure

Oregon

To apply call the Oregon Telephone Assistance Program at 800-848-4442.
Oregon Online Lifeline Application (English)
Oregon Online Lifeline Application (Spanish)
Oregon Online Lifeline Application (Russian)
Oregon Online Lifeline Application (Vietnamese)
Oregon Lifeline Application (English)
Oregon Lifeline Application (Spanish)
Oregon Lifeline Application (Russian)
Oregon Lifeline Application (Vietnamese)

Pennsylvania

To apply call your local telephone company.
Brochure

Puerto Rico

To apply call your local telephone company.

Rhode Island

To apply call your local telephone company.

South Carolina

To apply call your social services case worker directly. The program based application must be signed by your Food Stamp, Medicaid, or TANF (Family Independence) case worker. Mail completed application to: Office of Regulatory Staff, 1441 Main Street, Ste. 300, Columbia, SC 29201.
South Carolina Lifeline Application (Program Based)
South Carolina Lifeline Application (Income Based) AT&T Customers Only
Brochure (English)
Brochure (Spanish)

South Dakota

To apply call your local telephone company.
Brochure
Brochure (Enhanced Tribal Lifeline)

Tennessee

To apply based on program participation call your local telephone company or to apply based on total household income call the Tennessee Regulatory Authority at 800-342-8359.
Tennessee Income-Based Lifeline Application

Texas

To apply call the Low Income Discount Administrator at 866-454-8387.
Texas Lifeline Application (English)
Texas Lifeline Application (Spanish)
Brochure

U.S. Virgin Islands

To apply call your local Department of Human Services – St Thomas/St John (340) 774-2399, Frederiksted (340) 772-0085, or Christiansted (340) 773-2323.

Utah

To apply call your local telephone company.
Questions: Utah Division of Housing and Community Development - 800-948-7540
Utah Lifeline Application (English)
Utah Lifeline Application (Spanish)

Vermont

To apply call the AHS Economic Services Division (formerly PATH) at 800-287-0589 or for seniors age 65+ call the Senior Help Line at 800-642-5119.
Vermont Lifeline Application

Virginia

To apply call your local telephone company.

Washington

To apply call your local telephone company.
Questions: Washington Telephone Assistance Program – 888-700-8880.
Brochure (English / Cambodian / Chinese / Korean / Laotian / Russian / Spanish / Vietnamese)

West Virginia

To apply call your local telephone company.

Wisconsin

To apply call your local telephone company.
Brochure (English)
Brochure (Spanish)
Brochure (Hmong)

Wyoming

To apply call your local telephone company.
Brochure