About USAC

Contact Us

File a Complaint

If you would like to report a complaint, please select who your complaint is against and follow the procedures outlined below.

Problems with Lifeline

To report a problem with Lifeline, contact your local telephone company.

Complaints Against Your Telephone Company

To file a complaint against your telephone company, contact your state utility commission.

Complaints Against USAC

  1. Select your method for filing your complaint:
    Telephone (888) 641-8722
    Email File by email – Write "Complaint" in the subject line.
    Fax (888) 637-6226
    U.S. Mail USAC
    Complaints
    2000 L Street NW, Suite 200
    Washington, DC 20036
  2. In your complaint, please provide the following:
    1. Your contact information
    2. A general description of the complaint
    3. Specific details of your exchanges with USAC
  3. Within two business days, USAC will provide a response to your complaint (or an estimated response date). Total time to respond to a complaint will not exceed 20 business days from the date of complaint receipt.