About USAC

Universal Service

USAC Fast Facts

Below is a selection of facts and figures that illustrate some of the operations and responsibilities that USAC carries out as administrator of universal service collections and disbursements.

2012 USAC Expenses

USAC Administrative Expenses
2012 Disbursements
$8,710,234,000
Administrative Expenses
$110,774,000
Administrative Expense Rate
1.27%

2012 Contributions

Contributors
3,111 contributors at year-end 60,160 invoices processed

2012 Universal Service Programs

High Cost
Disbursements
$4.15 billion
105 million lines supported
1,909 eligible telecommunications carriers 18,002 payments
 
Lifeline
Disbursements
$2.19 billion
17.0 million lines supported
2,009 eligible telecommunications carriers 16,838 payments
Rural Health Care
Disbursements
$106 million
3,516 health care providers supported
529 service providers (telecommunications and Internet access) 957 payments
 
Schools and Libraries
Disbursements
$2.22 billion
36,004 applications funded
4,169 service and equipment providers

47,245 payments

Service Quality Reports

The Service Quality Report consists of information USAC gathers every month about complaints received about USAC, complaints received about other parties involved with universal service, total inquiries received, and the time it takes USAC to respond to and resolve complaints.